Home > News&Recipes > FAQ

How the Heating Tubes of the HYSapientia Air Fryer Oven Work


This article will explain to all fans how the bottom and top heating elements of the HYSapientia Air Fryer Oven work.

We all know that most ovens have heating tubes from the top and bottom. In HYSapientia's Customer Service Team's September-November Fall Customer Satisfaction Survey, almost all customers mentioned that the heating tubes did not seem to be working. And all customer feedback is almost unanimous.

Through data statistics, we can know that the most frequently asked questions by customers are:

The heating tube on top doesn't seem to be working. We are more than happy to answer that question in this article. First of all, as long as our oven starts to work, the heating tubes on the top and bottom will start working together. does not act alone. The heating tube on the top has been working normally, because the big fan on the top blows away the red color on the surface of the heating tube due to the heating of the metal, it is not particularly obvious during the heating process. And the heating tube at the bottom can see its heating process through the glass.

In addition, 37% of the fans asked if the accessories would affect the work of the heating tube?

Among the accessories we included, there are baskets, racks, trays and Rotisserie for loading food. Among these accessories, the bottom of the black tray is closed. It will block part of the hot air from the bottom, and we generally use it to cook some foods that are suitable for top heating, such as pies or cakes. If you need to cook food with it in combination with another accessory, we recommend that you place it on the lower shelf so that it does not block the hot air from the top.

HYSapientia will continue to follow up on customer feedback and continuously improve our air fryer oven. If you have any comments about our ovens, please contact our customer service email service@hysapientia.com. Our human customer service is online 24 hours a day.
We use cookies to offer you a better browsing experience, analyze site traffic and personalize content. By using this site, you agree to our use of cookies. Privacy Policy
Reject Accept